These Terms of Use ("Terms") govern your use of the AI तोता mobile application and any related website (collectively, the "Platform") made available by Primetrace Technologies Private Limited ("AI तोता", "Company", "we", "us" and "our"), a private company established under the laws of India having its registered office at SY No. 108/2, Bangalore – 560043. The terms "you" and "your" refer to the user of the Platform.

These Terms are to be read together with the AI तोता Privacy Policy. If you do not agree with these Terms, please do not use this Platform. Our Services and these Terms are compliant with the Indian Penal Code, 1860, and the Information Technology Act, 2000, including all amendments and rules framed under it. When you create an account on our Platform or use any of our Services, you accept and agree to these Terms. We do not represent that we are compliant with the laws of any country other than the Republic of India; if you use our Services outside India, please ensure you are permitted to do so and comply with your local laws.

Nature of the Service — AI Companion

AI तोता is an artificial-intelligence companion application. The "तोता" character is an AI persona, not a real human being, and all of its text and voice responses are generated automatically by software. You acknowledge and agree that:

• The Service is provided for companionship, conversation, and entertainment purposes only.
• The AI may produce responses that are inaccurate, incomplete, or inappropriate. You should not rely on it for any professional, medical, psychological, legal, financial, or other expert advice.
• AI तोता is not a substitute for human relationships or for professional help. If you are experiencing distress, a mental-health crisis, or an emergency, please contact a qualified professional, a trusted person, or your local emergency services.
• You are solely responsible for any decision or action you take based on your interaction with the AI.

Changes to Terms and Services

Our Platform is dynamic and may change rapidly. We may modify, add, or remove Services or features at our discretion, and may temporarily or permanently stop providing Services or features generally, without notice. Where your consent is required for a change, we will ask for it. Please revisit this page from time to time to stay updated on our latest changes.

Who May Use Our Services

You may use our Services only if you are 18 years of age or older and capable of forming a binding agreement with us, and are legally permitted to use our Services. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" and "your" shall refer to that entity.

How to Use Our Services

To use our Services, you must register on our Platform by entering your phone number and the One-Time-Password (OTP) sent to you via SMS. You may interact with the AI तोता through text and, optionally, through voice. We do not read information stored on your mobile device without your permission.

Subscription, Cancellation and Refund

AI तोता offers a free tier and optional premium subscription plans that unlock additional features (such as unlimited conversations, voice replies, memory, and other premium options). You may pay monthly or annually.

Recurring subscription fee — You can access premium features by selecting a plan and agreeing to pay the applicable fee.

1. You can place a cancellation request at any time by emailing support@crafto.app and mentioning your registered mobile number or email ID.
2. We will cancel your membership within 24 hours of receiving such email.
3. Any payments made prior to cancellation are non-refundable.
4. For purchases via the Apple App Store or Google Play, payment is charged to your Apple ID or Google account at confirmation of purchase. The subscription automatically renews unless canceled at least 24 hours before the end of the current period, and your account will be charged for renewal within 24 hours prior to the end of the current period. You can manage or cancel subscriptions in your account settings on the App Store or Google Play after purchase.
5. You will continue to receive premium benefits until the end of the period for which you have already been charged prior to cancellation.

If there is more than one interpretation of any term above, the Company reserves the right to make the final and binding interpretation.

You agree that any disputes will be subject to the laws of the Republic of India, and the courts of Bangalore shall have exclusive jurisdiction.

Privacy

To provide and improve our Services, we collect certain information such as your phone number and name, and may request and store additional information. Such information, including your conversation history and AI memory, is stored securely on cloud servers such as Amazon Web Services ("AWS") and the Google Cloud Platform, and is therefore also subject to their respective privacy terms. The AI तोता Privacy Policy explains how we collect, use, share, and store information, your rights under law, and how you may control your data. Please avoid sharing highly sensitive personal information (such as passwords, financial account numbers, or government identifiers) with the AI.

Your Commitments

In return for our commitment to provide the Services, we require you to make some commitments to us:

• Accurate Information — You will provide correct information, including your phone number and age, and will not falsely represent yourself as another person. You will not lie about your details, including your age, for any reason.
• Account and Device Security — We implement security measures, but cannot guarantee that the Platform is immune to attacks. You will maintain appropriate anti-malware and antivirus software on your device. You will not allow others to use your phone number or link multiple accounts to it, and you are responsible for all activity under your account.
• Acceptable Use — You will not use the Platform for any unlawful, harmful, abusive, or fraudulent purpose. You will not attempt to prompt, manipulate, or otherwise cause the AI to generate content that is obscene, pornographic, harmful to minors, discriminatory, hateful, defamatory, that incites violence or hatred, or that violates any laws of the Republic of India. You will not use any output of the Service for any unlawful purpose. We reserve the right to restrict, suspend, or terminate access for any violation, and may share your information with appropriate law-enforcement authorities where we have a good-faith belief it is reasonably necessary to comply with a legal obligation, protect rights or safety, or detect, prevent, or address fraud, security, or technical issues.
• No Disruption — You will not interfere with or access non-public areas of our Platform, Services, or technical systems. You will not introduce viruses, trojans, bots, or other malicious software, scrape user information, or probe, scan, or test the vulnerability of any system or security measure. If you tamper with our technology, we may terminate your account, report your actions to law-enforcement authorities, and pursue legal action.

Intellectual Property

The Platform, the AI तोता application, the "तोता" character and persona, and all software, designs, text, graphics, audio, and other materials provided by us are owned by the Company or its licensors and are protected by applicable laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform for your personal, non-commercial use, in accordance with these Terms. You may not reuse or redistribute any content developed by us for professional or business purposes. You retain responsibility for the inputs and content you provide to the AI; you grant us a worldwide, royalty-free license to use, host, store, and process your inputs and conversations to operate, improve, and personalize the Services (consistent with the Privacy Policy). You may request deletion of your conversation data and account at any time.

Permissions You Give to Us

By accepting these Terms, you grant us certain permissions so we can serve you better:

• Automatic Downloads and Updates — To use the Platform, you may need to download the AI तोता application and update it from time to time; you will need to install the latest version when an update is generated.
• Microphone Access — If you use voice features, you grant permission to access your microphone while the voice feature is active. You can revoke this permission at any time through your device settings.
• Cookies and Similar Technologies — We may use cookies, pixel tags, device IDs, and similar technologies to collect and store information about your use of the Services, as described in the Privacy Policy.
• Data Retention — You grant us the right to store and retain information relating to you and your use of the Platform, as described in the Privacy Policy.

Termination

We may suspend or terminate your access to the Platform if you breach these Terms or if we are required to do so by law. You may stop using the Service and request account deletion at any time.

Our Agreement and Disputes

Who Has Rights Under These Terms — The rights and obligations under these Terms are granted only to you and may not be assigned to any third party without our consent. We may assign our rights and obligations to others, for example in connection with a merger or acquisition.

How We Will Handle Disputes — You agree that all disputes will be subject to the laws of the Republic of India, and the courts of Bangalore shall have exclusive jurisdiction.

Grievance Officer — We have a Grievance Officer to address concerns regarding data safety, privacy, and Platform usage. We will endeavor to resolve issues within 30 (thirty) days of receipt. You may contact the Grievance Officer at: policy@crafto.app.

Limitation of Liability

The Platform and Services are provided on an "as is" and "as available" basis without any representation or warranty, express or implied, except as otherwise specified in writing. We do not warrant the quality of the Services or that they will be uninterrupted, timely, secure, error-free, or compatible with any device, including the accuracy or appropriateness of any AI-generated output. To the maximum extent permitted by law, in no event shall we or our affiliates, successors, assigns, investors, directors, officers, employees, agents, service providers, or suppliers be liable for any special, incidental, punitive, direct, indirect, or consequential damages arising out of or related to these Terms or your use of or reliance on the Services or the Platform. Where any exclusion is held invalid and we become liable, such liability shall be limited to the amounts paid by you to us for use of the Platform or Services in the month preceding the date of the claim.

Indemnification

You agree to indemnify, defend, and hold harmless us, our subsidiaries, affiliates, and agents, and their respective officers, directors, employees, successors, and assigns, from and against any claim, proceeding, loss, damage, liability, cost, demand, or expense (including attorney's fees) arising out of: (i) your access to or use of the Platform and Services; (ii) any breach by you of your obligations under these Terms; (iii) your violation of the rights of any third party, including intellectual-property, privacy, or consumer-protection rights; (iv) any violation of law or contractual obligation; or (v) your negligence or willful misconduct. This obligation survives termination of these Terms.

Unsolicited Material

We appreciate feedback and suggestions. We may use them without any restriction or obligation to compensate you, and are under no obligation to keep them confidential.

General

If any aspect of these Terms is unenforceable, the rest will remain in effect. Any amendment or waiver to these Terms must be in writing and signed by us. Our failure to enforce any aspect of these Terms will not be a waiver of our rights. We reserve all rights not expressly granted to you.